Your AI brand ambassador.
Every customer gets their own personal shopper: an AI Concierge that knows them, remembers their conversations, and reaches out with genuinely relevant recommendations. The luxury retail experience, at scale.
Hi Avery,
Ryan here, your Customer Concierge at Fabletics. Hope you've been enjoying those morning runs in Denver this week!
Last time we talked, you told me you're training for your first half marathon this spring. That's exactly why I thought of you the moment our High-Waisted PureLuxe Leggings dropped in new colors.
I set a pair aside for you, and since you've been a VIP member for over a year now, here's a 15% code I put together just for you: AVERY15.
Warmly,
Ryan
Customer Concierge
Mon to Fri, 8am to 5pm PST
The personal shopper experience, for everyone.
Not mass marketing. Not generic blasts. Real 1:1 conversations that feel human.
Hi Sarah, Olivia here again, your Customer Concierge at Spongellé. I hope you've been enjoying that Beach Grass buffer you picked up last time!
When we were chatting last month, you mentioned wanting to try one of our Flower Buffers the next time we had a sale. Well, now is the perfect time. We just took our Spring Pampering Sale live and all of our buffers are 25% off.
Hey Olivia, thanks for the heads up!
I actually ended up buying a body wash from Bath & Body Works, but I would love some more luxurious options. Lavender and floral scents have been my favorite lately. Have any options in that?
Hey Sarah,
Absolutely! We actually just launched our Bulgarian Rose Collection last week, with a ton of gorgeous floral pieces you'd love.
I'd particularly recommend the Bulgarian Rose Wild Flower Buffer. It has the perfect blend of exfoliation and hydration our customers love, and it's the exact luxurious floral scent you're looking for.
Every reply is captured. Every preference is remembered. The AI learns and adapts with each conversation.
Real conversations, not one-way broadcasts.
Customers can reply, and the AI responds. Every interaction makes the relationship stronger.
Blast to list.
Same email to everyone. Generic greetings. No memory of past interactions. It feels like marketing because it is marketing.
Shop now before they're gone.
Personal conversation.
Named brand ambassador. References past conversations. Knows their preferences. It feels like a message from someone who actually knows you.
Hi Luna, last time we talked you mentioned wanting a jacket when we released one. Well, we just launched our Fall Collection and I found some options that would look stunning with those black jeans you picked up.
Ever-evolving 1:1 customer memory.
Every interaction feeds into a living customer profile, unique to each individual: purchase history, behavioral patterns, and most powerfully, insights learned directly from conversations.
The more you send, the more you learn. The more you learn, the better every future email becomes.
Discount-driven purchaser
Interest in chinos
What makes these emails different.
Every element is designed to feel personal, not promotional.
Named brand ambassador.
Every email comes from a consistent person: Riley, Sasha, James. Customers build a relationship with a person, not a brand.
Contextual recommendations.
Product suggestions tuned to your unique combination of purchase history, behavior, and the moment.
Personalized offers.
Discounts only when they're genuinely incremental. The customer who would have bought anyway never gets a code.
Self-optimizing.
Reads your customer's responses, learns from each interaction, and refines its approach in real time.
Text-based format.
Plain text that feels like a personal note. No marketing chrome, no giant hero image. Just a human reaching out.
Reply-enabled.
Customers actually respond. The AI replies in minutes, and the conversation is logged into their profile.
The results speak for themselves.
When emails feel personal, everything changes.
See it across every brand.
How AI Concierge emails look across different brands and use cases.
Hi Adam,
Alex here again. I hope chilly Chicago is treating you well lately! Not sure if you explored our Cyber Monday Sale yet but I picked out some of our best winter pieces that would pair perfectly with the fleece pants you bought last month:
Patagonia 1/4 Zip Fleece Jacket Our most breathable yet warm layer, perfect for Chicago winters. It comes in a new Burnished Red that would complement your black pants nicely.
The North Face 1996 Retro Nuptse Jacket A personal favorite. It'll keep you warm and looking great when you're out for dinner on West Randolph Street.
Let me know if you have any questions. I'm happy to help.
Alex
Gearhead · Mon to Fri, 9am to 6pm MST
Hi Rachel,
Maya here, your Fit Expert at ThirdLove. I've been thinking about you since our last chat, when you mentioned your current bras just weren't keeping you comfortable anymore.
Good news: we just launched our TempSync Thermoregulating Collection, designed for exactly that. The fabric actively helps balance your body temperature.
Since you told me you love your 24/7 Classic T-Shirt Bra, I'd start with the TempSync T-Shirt Bra. Same shape and support you already love, with breathable cups and the cooling tech built right in.
Maya
Fit Expert · Mon to Fri, 8am to 5pm PST
Hi Mia,
Ryan here, store manager at Seattle Coffee Gear's Kirkland store. I wanted to reach out personally. I know you'll love the Breville machine you picked up.
As you get comfortable with it, I wanted to invite you to one of our hands-on coffee classes at the store:
Espresso 101 Perfect the fundamentals of pulling the ideal shot with balanced flavor and beautiful crema.
Latte Art 201 Turn your morning cup into a canvas with techniques from our expert baristas.
Spots fill quickly. Take a look at our Classes page to find a time that works for you.
Ryan
Customer Experience Curator
"LTV.ai's personalization engine didn't just drive more sales. It fundamentally shifted our AOV upward by understanding exactly what each customer wanted."
Erin Marino· Lifecycle Marketing Director, The SillGive every customer their own personal shopper.
See how AI Concierge creates luxury retail experiences at scale. Live in 15 minutes, no engineers required.